A Study of Users' Perception of IT Governance During Information Technology Adoption in Organisations

Despite several studies on IT adoption on factors influencing IT adoption in organisations, challenges still persist. This has prompted many researchers to question the suitability of existing models and frameworks for this complex phenomenon in IS research. The existing models and frameworks therefore seem to have limitations in addressing adoption problems faced by many organisations, for example, failing to understand how a framework may facilitate IT adoption in organisations. This paper explores user perceptions on IT governance during IT adoption in organisations. The paper is based on two case studies. The study results indicate most users do not agree with the IT governance process in the two organisations. The results suggest the need to improve the IT governance process in the organisation by involving those to be affected by IT adoption. The study also lays a foundation for further research in this complex phenomenon.